Frequently Asked Questions

Custom made and personalized orders process in 5 to 7 standard business days then ship via USPS Priority Mail. Please allow up to two weeks to receive your order after you checkout for orders placed within the United States. (International orders may take longer to arrive.)

If you order a product that is ready to ship, your order will ship within 1 to 2 standard business days via USPS Priority Mail.

Look for the Ready to Ship badge to understand what can be shipped right away.

Most orders are shipped via USPS Priority Mail. However, larger parcels may be shipped via UPS, FedEx, or DHL.

If you are located inside the United States, you should receive your order within 2 weeks.

If you are located internationally, please allow 4-6 weeks to receive your order.

Absolutely. Please contact us for a quote.

Each product comes in a variety of colors. If you do not see the color you want, please contact us for a customization quote.

We happily supply discount codes to our subscribers. Want a discount code? Get an instant 20% by signing up here.

For garments, you want to wash it via the gentlest method possible and lay flat to dry. Iron from the backside using a low iron. For ornaments and lace jewelry, keep them dry and store flat.

For more detailed information, please check our detailed instructions on caring for your embroidery.